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Shipping and Returns

SHIPPING

Within Malaysia:

Ebaza aims to deliver within the time agreed upon at purchase, as mentioned on the product page. However, if you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier. Currently, we only ship to all regions in Malaysia.  For some areas in East Malaysia, Our courier service will deliver to a drop off point & you will need to collect from there. Our delivery charges are as below:

   Domestic Shipping Options

Parcel below 500g

Estimated Delivery Time (Upon Payment)

   WEST MALAYSIA

RM 4.80

7-10 Working Days

   EAST MALAYSIA

RM 8.80

10-12 Working Days

If next 500 gms or part thereof is RM 3.80 (West Malaysia); RM 7.80 (East  Malaysia).

 

International:

Currently, we do not ship internationally. In the event that we do ship internationally, the buyer will need to make sure that the products are able to discharge from their respective country’s customs. Ebaza will not be responsible with these proceedings and also any tariff & duty charges. In the event if product specification is required, it will be the buyer’s duty to contact the product manufacturer directly to obtain the relevant information from them.

Delivery Time: In some cases, there will be some delay due to unforeseen circumstances, Ebaza will not bear any liability arises from these situations.

Please contact Customer Service for overseas shipping.

Track your items through Citylink Express's online tracking service. 


Returns

You may return your order or items for the following reasons:

  • You received a damaged item from the courier.
  • You have proof of purchase (order number, delivery note, bank statement).
  • The goods must be in 'as new' condition and returned in the ORIGINAL packing.
  • The product must not have been used or all sealed items must not be opened. 

For returns arrangement, you will need to inform us within 7 days upon receiving the product. The return product should reach our warehouse office within 7 days upon our confirmation. 

For product returns, please go here to fill up the form for our assistance.