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HELP FAQs

ABOUT US

What is Ebaza?
EBAZA is conceptualized to serve as an online distributor for manufacturers; selling directly to consumers via the e-commerce platform.

Where is Ebaza located? 
Our Warehouse Office is located at No 8 G12, Jalan Teluk Batu 9, Batu 4 1/2 , Jalan Kebun, Seksyen 36, 40600 Shah Alam, Selangor, Malaysia; Support Office is located at No 11 & 11A, Jalan Morib 28/6, Taman Alam Megah, Seksyen 28, 40400 Shah Alam, Selangor, Malaysia. Goods cannot be collected.

What products do we have to offer? 
We offer wide range of specialty food. Our relationships with manufacturers add value to our customers. All the products offered on our website are directly from manufacturers.

What if the product I want to buy is not available on Ebaza.com.my?
You can bring it to our notice by telling us the product details that you are looking for at askme@ebaza.com.my and we will try our best to make it available.

 

MY ACCOUNT

How do I start shopping at Ebaza.com.my?
You can add products to the shopping cart without registration, but registration and logging in are mandatory for an order checkout. Registration should be done by providing a valid email id and phone number.

Can I view my previous order history?
Yes, you can see your order history under My Accounts -> Order history

How will I know if my order is confirmed?
An order summary will be send to the email address that you registered with us. 

Is it possible for me to change, add or remove products after placing an order?
Once the order is confirmed, no changes can be done to the order via website. 

Is there a minimum order amount? 
No, there is no minimum order amount. 

 

DELIVERY DETAILS

When can I get my goods delivered? 
For west Malaysia, it takes about 7 to 10 working days; For East Malaysia, it takes about 10 to 12 working days. 

How much is the delivery fee?
Please refer to our Shippings and Returns

How do I get free or discounted delivery?
There is no free delivery at this moment.

What happens when you deliver late?
We will always try to deliver on time. To give feedback, please email us at askme@ebaza.com.my.

Once the order is delivered and I discover certain product was not delivered, what should I do?
First of all, we are extremely sorry. In such unfortunate situation, you can email us at askme@ebaza.com.my for that missing product which will be acted upon accordingly.

 

CANCELLATION AND RETURNS

Is it possible to cancel an entire order?
Once the order is confirmed, there is no cancellation accepted.

Can I return the items I purchased? 
Yes, you can return your order if: 
•    You received a damaged item from the courier.
•    You have proof of purchase (order number, delivery note, bank statement).
•    The goods must be in 'as new' condition and returned in the ORIGINAL packing.
•    The product must not have been used or all sealed items must not be opened. 

Customer needs to inform us within 7 days upon receiving the product if intend to return. The products need to be delivered to our Warehouse Office with 7 days upon our confirmation. 

Who should I contact?
You can email to returns@ebaza.com.my

 

PAYMENT

What are the payment options?
The payment options are:
•    Debit Card
•    Visa / Master Credit Card 
•    Molpay Cash with Seven-Eleven (Pay your bill at any Seven-Eleven nearest to you)

Do you accept Cash on delivery?
No. 

 

CUSTOMER SERVICE

Is my personal information kept confidential?
Certainly, your personal information is treated in accordance with our Privacy Policy.

How do I contact Customer Support?
Email us at askme@ebaza.com.my, we will attend to your queries in 24 hours or call us at +6012 937 6885, 5 days a week (Monday – Friday) from 8.00am to 9.00pm local time. (Prefer Email)

Where and how can I give a feedback about my customer service experience?
We ensure that customers are given top most priority and thus your feedback is valuable for our business. For any positive or negative feedback please email us at askme@ebaza.com.my.

 

Can't find your answer here? Contact askme@ebaza.com.my.